Terms of Service

Last updated: October 2025

1. Overview

Pet Bond Store operates this website to make it easier for pet lovers to find quality, safe, and practical products for their furry friends. Throughout the site, the terms “we”, “us”, and “our” refer to Pet Bond Store. By accessing or purchasing from our store, you agree to the following Terms of Service, which apply to all users, including visitors, customers, and vendors.

2. Online Store Terms

When shopping with us, you agree to use our website and products only for lawful purposes and in a respectful manner. You must not transmit any viruses or malicious code. Any violation of these Terms may lead to the immediate suspension of your access to our Services.

3. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your data (excluding credit card details) may be transferred unencrypted across networks. Credit card information is always securely encrypted during transmission.

4. Accuracy, Completeness, and Timeliness of Information

We do our best to provide accurate and updated product information, including descriptions and availability. However, we cannot guarantee that all information on our website is free of errors or omissions. The content is provided for general information purposes and should not replace professional advice from veterinarians or pet care specialists.

5. Modifications to Services and Prices

Product prices may change without prior notice. We also reserve the right to modify, suspend, or discontinue any part of our Services at any time. Pet Bond Store will not be liable for any modification, price adjustment, or interruption in service.

6. Products and Services

Some products may be available exclusively online and in limited quantities. These items are subject to our Return and Refund Policies. While we make every effort to display our products and colors accurately, your screen settings may affect how images appear.

7. Accuracy of Billing and Account Information

You agree to provide accurate, complete, and current billing and shipping details for all purchases. It is your responsibility to update your information promptly to ensure successful order processing and delivery.

8. Optional Tools

We may provide access to third-party tools that enhance your shopping experience (such as size guides, reviews, or live chat). These tools are offered “as is”, and Pet Bond Store shall not be responsible for how they function or are used.

9. Third-Party Links

Our website may include links to external sites for your convenience. We are not responsible for the content, security, or privacy practices of these websites. We recommend reviewing their respective terms and policies before interacting with them.

10. User Comments, Feedback, and Submissions

If you send feedback, reviews, or other materials to us—such as photos of your pets using our products—you agree that we may use, publish, or share this content for marketing and educational purposes. We are not required to maintain such submissions in confidence or provide compensation.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. We handle your data responsibly and in accordance with privacy laws.

12. Errors, Inaccuracies, and Omissions

There may occasionally be typographical or factual errors in product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors and update information without prior notice, even after you have placed an order.

13. Prohibited Uses

You agree not to use our website or products for any unlawful, harmful, or misleading activity, including but not limited to:

  • Violating local or international laws;
  • Infringing upon intellectual property rights;
  • Spreading viruses or harmful software;
  • Collecting personal data without consent;
  • Engaging in behavior that affects the functionality or security of the website.

14. Disclaimer of Warranties and Limitation of Liability

We make no guarantees that our website will be available without interruptions or errors. All products are provided “as described” and “as available.” In no event shall Pet Bond Store or its team be liable for any loss, injury, or damage resulting from the use of our products or services.

15. Indemnification

You agree to indemnify and hold harmless Pet Bond Store, its employees, and partners from any claims or demands arising from your breach of these Terms or your violation of applicable laws.

16. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply in full force and effect.

17. Termination

Either party may terminate this agreement at any time. You may stop using our Services at any moment by notifying us. We may also suspend or terminate access without notice if you violate these Terms.

18. Entire Agreement

These Terms, along with our Privacy Policy and other store policies, represent the entire agreement between you and Pet Bond Store and supersede any prior agreements or communications.

19. Governing Law

These Terms of Service are governed by the laws of Western Australia. Any disputes arising from the use of our website or products shall be resolved in the courts of Perth, Western Australia.

20. Contact Information

If you have any questions about these Terms of Service, please reach out to us:

  • Pet Bond Store
    Address: 33 Urquhart Court, Canning Vale WA 6155, Australia
    Email: info@petbondstore.com
    Phone: +61 410 033 516
    Business Hours: Monday – Friday, 9:00 AM – 6:00 PM