Privacy policy

Last updated: October 2025

Pet Bond Store values the trust of every pet parent who visits our online store. Our mission is to make caring for your pets easier, safer, and more enjoyable. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website, interact with us, or make a purchase through our Services.

We use Shopify to operate our store and manage secure transactions. By visiting www.petbondstore.com or purchasing from us, you agree to the terms of this Privacy Policy. Please take a moment to read it carefully to understand how we handle your information.

1. Personal Information We Collect

When we talk about “personal information,” we refer to details that identify you or could reasonably be linked to you. We collect this information to process your orders, improve your shopping experience, and communicate efficiently with you. The data we collect includes:

  • Contact information – such as your name, address, email, and phone number, used to deliver your pet products and communicate about your orders.
  • Payment details – including your preferred payment method, billing address, and transaction records. We never store your full credit card information.
  • Account data – if you create an account, we collect your login details, saved preferences, and order history.
  • Purchase information – including products viewed, added to cart, purchased, or returned, to help us personalize your shopping experience.
  • Device and usage data – such as IP address, browser type, and interaction with our website, which help us improve navigation and performance.
  • Communications – messages sent to our customer support team or through email are stored to assist with future inquiries.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from you – when you register, place an order, or contact us.
  • Automatically – through cookies or analytics tools that capture browsing behavior to enhance user experience.
  • Through service providers – such as payment processors, logistics partners, and customer support tools that help us operate our store securely.
  • From third parties – like marketing or advertising partners when you engage with Pet Bond Store ads on other platforms.

3. How We Use Your Information

Your information allows us to provide better products and experiences for pet owners. We use it to:

  • Process and deliver your orders, including confirming payment, arranging shipping, and managing returns or exchanges.
  • Personalize your experience with product suggestions based on your interests and previous purchases.
  • Send updates and offers about new arrivals, special promotions, or useful pet care content (you can unsubscribe anytime).
  • Maintain security and prevent fraud by monitoring unusual activities or unauthorized transactions.
  • Comply with legal obligations and respond to legitimate law enforcement or regulatory requests.

4. How We Share Your Information

We only share your personal data when necessary to operate the store or comply with the law. This may include:

  • With Shopify and other trusted partners who help us manage payments, website performance, marketing, and order fulfillment.
  • With logistics and shipping companies to deliver your orders safely and on time.
  • With marketing partners to show relevant promotions for pet products you might enjoy.
  • When required by law, to comply with regulations or protect our rights and those of our customers.

5. Shopify and Data Processing

Our store is hosted on Shopify, which provides secure infrastructure for e-commerce. Shopify may process data to help us operate more efficiently, prevent fraud, and provide customer insights. To learn more about how Shopify manages personal data, visit the Shopify Consumer Privacy Policy.

6. Children’s Privacy

Pet Bond Store does not knowingly collect information from children. Our website and services are designed for adults purchasing pet-related products. If a parent or guardian believes that a child has provided personal information, please contact us immediately so we can delete it.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and improve our website. You can manage cookie preferences in your browser settings at any time.

8. Security of Your Information

We take appropriate measures to safeguard your information through encryption, access controls, and secure servers. While no system is 100% secure, we continually review and improve our practices to protect your data.

9. Retention Period

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy—such as completing your purchases, complying with legal obligations, or resolving disputes.

10. Your Rights

Depending on your country of residence, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to data processing for marketing purposes.
  • Withdraw consent where processing is based on your permission.

To exercise these rights, contact us at info@petbondstore.com. We may need to verify your identity before fulfilling your request.

11. International Data Transfers

As we work with international partners (such as shipping and payment providers), your data may be transferred to countries outside your region. These transfers are protected by contractual clauses and data protection standards required by law.

12. Updates to This Policy

We may update this Privacy Policy to reflect operational or legal changes. Any updates will be posted here, with the revised date shown at the top of the page. We encourage you to review it periodically.

13. Contact Us

If you have any questions about how your information is handled or wish to exercise your data rights, please contact us:

  • Email: info@petbondstore.com
  • Phone: +61 410 033 516
  • Address: 33 Urquhart Court, Canning Vale WA 6155, Australia
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

For the purpose of applicable data protection laws, Pet Bond Store is the data controller responsible for your personal information.