Shipping and Delivery Policy

1. Introduction

At Pet Bond Store, we know that receiving your pet essentials quickly and in perfect condition is just as important as their quality. This Shipping and Delivery Policy explains how we process and deliver your orders, from checkout to your doorstep.

We proudly offer free international shipping on all orders, with no minimum purchase required. Delivery times and terms are outlined below. This policy applies to all purchases made at www.petbondstore.com.

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metro, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries:

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
  • Americas: Canada, United States
  • Middle East: United Arab Emirates

Note: If your country is not listed, we cannot process your order at this time.

3. Order Processing Times

  • Orders are processed within 1 to 3 business days (Monday to Friday).
  • Orders placed before 5:00 PM AEST are usually processed within 2 business days.
  • Pre-order or custom items may require longer processing times, indicated on product pages.
  • Processing begins once payment is confirmed and stock is verified.

4. Shipping Times and Methods

We partner with reliable couriers to ensure safe and timely delivery. Shipping time refers to the period after your order has been processed and handed to the carrier. Times may vary due to customs clearance or local carrier performance.

4.1 Estimated Delivery Times

Destination Shipping Method Estimated Delivery Time
Australia Standard 8 to 14 calendar days
All other supported countries Standard 10 to 15 calendar days

Please note:

  • Delivery times are estimates and may be affected by customs inspections or local courier delays.
  • Remote or rural areas may require an additional 2 to 5 days.
  • During peak seasons such as holidays or major sales, delivery may take longer.

5. Delivery Locations

We deliver to residential and business addresses, parcel lockers where available, and PO Boxes for eligible smaller items depending on the carrier.

6. Shipping Costs

Free Shipping: All supported countries enjoy free standard shipping with no minimum spend. Prices shown at checkout already include shipping fees.

7. Order Tracking

7.1 Tracking Information

Once shipped, you will receive an email with tracking details. Tracking is also available in your account.

7.2 Tracking Activation

  • Tracking usually activates within 24 to 48 hours of shipment.
  • International tracking may take up to 5 days to update.
  • Some remote areas may show limited tracking updates.

7.3 Tracking Issues

If tracking shows no updates for more than 5 days, please contact us for assistance.

8. Address Requirements and Changes

8.1 Accuracy

Please ensure your shipping details include:

  • Full recipient name
  • Street address and apartment or unit number if applicable
  • Correct postal or ZIP code
  • Phone number for international delivery

8.2 Changes

Address changes must be requested immediately after purchase. Once processing begins, changes may not be possible.

8.3 Incorrect Addresses

Orders returned due to incomplete or incorrect addresses may incur re-shipping or restocking fees.

9. Customs and Duties

9.1 International Orders

  • Buyers are responsible for customs duties, taxes, or import fees.
  • These charges are not included in product prices or shipping fees.
  • Customs inspections may delay delivery.

9.2 Customs Declarations

We comply with international shipping regulations by accurately declaring items and values on customs forms.

10. Special Circumstances

10.1 Weather Events and Disruptions

Delays may occur during extreme weather, natural disasters, or other unforeseen circumstances. We will keep you updated if your order is affected.

10.2 Peak Periods

During sales or holiday peaks such as Black Friday and Christmas, please allow extra processing and delivery time. We recommend placing orders early.

11. Lost or Damaged Packages

11.1 Lost Packages

If a package is confirmed lost by the carrier, we will send a replacement at no cost or issue a full refund.

11.2 Damaged Packages

Inspect your package upon delivery. If damaged, contact us within 48 hours with photos for a quick resolution.

12. Contact Us

For shipping questions, contact us:

  • Email: info@petbondstore.com
  • Phone: +61 410 033 516
  • Address: 33 Urquhart Court, Canning Vale WA 6155, Australia
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM

Last updated: August 2025