Shipping and Delivery Policy

Last updated: October 2025

1. Introduction

At Pet Bond Store, we know how important it is for every pet owner to receive their orders quickly and in perfect condition. Our goal is to make sure that your pet essentials arrive safely and on time, because we understand that your furry friends are part of the family. This Shipping and Delivery Policy explains how we handle the processing, dispatch, and delivery of every order placed through our website.

We proudly offer free international shipping on all orders, with no minimum purchase required. The estimated delivery times and shipping terms below apply to all purchases made at www.petbondstore.com.

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metropolitan, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries:

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
  • Americas: Canada, United States
  • Middle East: United Arab Emirates

Note: If your country is not listed, we are unfortunately unable to process your order at this time.

3. Order Processing Times

  • All orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed before 5:00 PM AEST are typically processed within 2 business days.
  • Pre-order or custom items may require additional processing time, which will be stated on the product page.
  • Processing begins once payment has been confirmed and inventory has been verified.

4. Shipping Times and Methods

We work with trusted shipping carriers to ensure reliable and safe delivery of your items. Shipping time refers to the period after your order has been processed and handed over to the courier. Delivery times can vary based on destination, customs clearance, and local postal performance.

4.1 Estimated Delivery Times

Destination Shipping Method Estimated Delivery Time
Australia Standard 8 to 14 calendar days
All other supported countries Standard 10 to 15 calendar days

Please note:

  • Delivery times are estimates and may vary due to customs procedures or courier delays.
  • Remote or rural areas may require an additional 2–5 days.
  • During peak periods (e.g. holidays, promotions, or sales), shipping may take longer than usual.

5. Delivery Locations

We deliver to most locations, including:

  • Residential and business addresses
  • Parcel lockers (where available)
  • PO Boxes (for eligible smaller items depending on the carrier)

6. Shipping Costs

Free Shipping: All supported countries enjoy free standard shipping — no minimum spend required. Prices displayed at checkout already include shipping fees.

7. Order Tracking

7.1 Tracking Information

Once your order has been shipped, you’ll receive an email containing a tracking number and link. You can also view your order status through your customer account.

7.2 Tracking Activation

  • Tracking typically becomes active within 24–48 hours of shipment.
  • International orders may take up to 5 business days to display updates.
  • Some remote areas may show limited tracking information.

7.3 Tracking Issues

If your tracking shows no updates for more than 5 business days, please contact our team so we can follow up with the carrier.

8. Address Requirements and Changes

8.1 Accuracy

Please ensure your shipping information is entered correctly. Include:

  • Full name of the recipient
  • Street address and apartment or unit number (if applicable)
  • Accurate postal or ZIP code
  • Contact phone number for delivery confirmation

8.2 Address Changes

If you need to make changes to your shipping address, please contact us immediately after placing your order. Once your order is processed, modifications may no longer be possible.

8.3 Incorrect Addresses

Orders returned due to incorrect or incomplete addresses may incur a reshipping or restocking fee.

9. Customs and Duties

9.1 International Orders

  • Buyers are responsible for any customs duties, taxes, or import fees charged by their country.
  • These costs are not included in our product prices or shipping fees.
  • Customs inspections may delay the delivery of your package.

9.2 Customs Declarations

We comply with all international shipping regulations and accurately declare product details and values on customs forms.

10. Special Circumstances

10.1 Weather Events and Disruptions

Severe weather, natural disasters, or unforeseen events may affect shipping times. If your order is impacted, we’ll keep you informed and work to resolve any delays as quickly as possible.

10.2 Peak Periods

During major events such as Black Friday, Cyber Monday, or Christmas, delivery times may extend slightly due to higher demand. We recommend placing your order early to ensure timely delivery.

11. Lost or Damaged Packages

11.1 Lost Packages

If your package is confirmed lost by the carrier, we will gladly offer a replacement at no additional cost or issue a full refund  whichever you prefer.

11.2 Damaged Packages

If your package arrives damaged, please contact us within 48 hours of receipt and include photos of the packaging and item. Our team will review your case and arrange a replacement or refund as quickly as possible.

12. Contact Us

If you have any questions about shipping or delivery, our customer care team is here to help:

  • Email: info@petbondstore.com
  • Phone: +61 410 033 516
  • Address: 33 Urquhart Court, Canning Vale WA 6155, Australia
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM